Thanks for what are beautiful pierces of furniture. The items follow the sketches I produced that were inspired by our showroom visit discussions we had and viewing items on the website.
It is brilliant to take delivery of items that you have had input in designing and to know that they are unique.
Thanks for your guidance and for keeping us involved with the detail. The delivery period was less than originally offered so that was great.
The delivery/installation was carried out at the time you said. It was carried out by pleasant knowledgeable people who worked hard kept our house clean.
We are very pleased with the quantity of all items and expect to get many years of pleasure and good service from them.
Chartley Bedrooms customer feedback.
I purchased a bed and wardrobe for my daughter three years ago and I recently (August 2011) wanted a matching desk. First, I wanted to buy one of the “bargains” one, but the size was not ideal, so I asked for a bespoke one. Lesley was incredibly helpful and patient, it took a long time to make my mind up. She kept me updated on the progress and the desk was delivered on time and without even a scratch. It is perfect! As far as the furniture is concerned, it is super good quality, it is withstanding the test of time (and of my children). It is long-lasting and it looks as good as new! I can not recommend Chartley enough!
Nicla Di Palma, CFA
Dear Lesley, Sue & Barbara,
Just wanted to say a massive 'THANK YOU' for doing such a lovely job on our TV cabinet, I love it! The new TV fits in perfectly. Sorry I did not get a chance to send you this email any sooner, but was away over feastive season!
Sanjai & Sima Talsania
Dear Lesley & Fernando,
Just a small note to say a HUGE THANK you for our beautiful bed. The service you have provided has been five star from start to finish and the staff that work with you have been so helpful and friendly. Thank you once again, with all our best wishes,
Julie & Al Wilson (Norfolk)
I just wanted to let you know that we love the bed!
Frank did a great job of matching the mural and the butterflies and it is a real pleasure to have such a special piece of furniture for Tashi - thanks!
To Lesley, Fernando and all at Chartley,
We just wanted to write a short note to say a huge thank you for Heidi's gorgeous princess bed. As you well know, it took me a very long time deciding exactly what I wanted but nevertheless, throughout the entire process, I received nothing less than perfect professional service...... and WOW, what an amazing end result!!
In particular, Barbara's friendliness and helpfulness (not to mention patience) were incomparable to anything I have recieved in any other store and she truly is a credit to Chartley. We visit Polhill on a regular basis, and each time are always greeted with a wonderful warm welcome. She also has a fantastic attitude when dealing with children and both my girls now ask to go and see Barbara whenever we visit!!
Jungle animals cabin bed The bed itself is gorgeous and Andrew's artwork is beyond what I expected - the detailing is so precise, it really is a 'piece of art'. The bed has been up for a few weeks now and is, as expected, the envy of many friends, both children and adult alike. I have included a picture which I hope sums up exactly how Heidi feels about her new bed.
With products like yours and staff like Barbara I can see why Chartley is in a league of its own. Once again a huge thank you to all who made our Chartley experience so wonderful!!
Sarah and Darren Santry
Hello Barbara, Fernando and Sue,
Attached (I hope) are photos as requested. If need be I'm happy to print and post them to you!
Girl's red and white dressing table Girl's red and white dressing table mirror
I am delighted with the furniture, it is exactly what we wanted and were expecting. Your customer service is second to none!
Thank you all.
Lynne and Evie Waggott
Dear everyone at Chartley Bedrooms, and dear Artist who painted Leia's bed,
Just a quick note to say thank you for my daughter Leia's new bed which was delivered today... it looks fantastic... the delivery team were friendly and helpful, and the bedroom looks just lovely. I attach a picture for the artist to see how lovely the bed looks in it's surroundings... The animals on the bed are wonderful, and the colours are lovely and vibrant. I was a little surprised that Leia's name didn't appear on the headboard, as had been agreed, but I'm sure that's not going to matter to a 2-year-old, and I am really pleased with the look of the bed. I'm sure Leia will love it.
Thanks for your wonderful work,
Dear Mrs. Lesley Richardson,
I write to you to pass our sincere thanks for the design, customer service, production and delivery today of my daughter's bedroom furniture.
Your 2 staff, Fernando and Craig, really were so courteous and considerate very early this morning. Please buy them a GPS that works in North Wales!!
As we put our daughter, Gabriela, to bed tonight in her super new Chartley bed we pass on our best wishes and thanks to you all.
Mark Cuerden, Flintshire.
We are very pleased with the wardrobes and the artwork is amazing, Chartley comes up trumps again. Audrey Hepburn is fantastic and Grace wouldn't come out of her room this morning as she wanted breakfast with Princess Lillifee!!! (Grace bears more than a passing resemblance to Princess Lillifee, and thinks you painted herself on the wardrobes, not Princess Lillifee.)
I asked yesterday if you could do a picture of the Audrey Hepburn figure for our eldest daughter, (the wellbeing bedroom) and was told it may be possible. I was wondering if you could make a memory board with her on. It's the latest thing that my daughter and her friends want in their rooms, it has a solid outside, and either cork or felt on the internal section so that they can pin photos, invitations and notices/reminders. I don't like the ones in the shops as they're not very nice, but if it was possible to have one with the Chartley artwork, it would be great. Is this something you could make, and about how much would it cost with Audrey Hepburn artwork. If you can do it we'd look to buy 2 or 3.
Just let me know and thanks again,
To all at Chartley Bedrooms,
We just wanted to say Thank You for the wonderful bedrooms that you have created for our children Owen & Megan. Their faces when they entered their rooms were a picture. They asked to go to bed straight away which is a miracle. We are all delighted with the results and thank you again for making two small children very happy.
We have attached some photos that we thought you might like to see.
Thank you again,
Sarah & Colin Howell
Dear Barbara & The Team at Chartley Bedrooms,
We just wanted to drop you a quick e-mail to say how delighted we are with our daughters new Fairy Bed. The artwork is truly beautiful - you have done a really wonderful job. Immy has been sleeping in her new bed since last Saturday and absolutely adores it. We are amazed at how well she has adjusted from cot to bed.
I have passed your details on to a number of friends and would not hesitate in recommending your beautiful furniture. Oh to be 3 years old again!
Nicki, Phil & Immy Hyde
Dear Chartley Bedrooms,
I hope you get this as I haven't got an e-mail address. We haven't had the opportunity to thank you for turning our little girls' bedroom into a beautiful fairy magic land. Their Dolls House beds are truly magical and the girls love them to bits. They are so proud of the fairy images on their furniture and can't believe the fairies look like them. You have done a wonderful job and I now have no problems whatsoever putting them to bed. The girls even enjoy laying their beds and 'making it neat for bedtime'. Have I mentioned the beautiful enough to eat Radiator Cover you made for their bedroom or the extra effort on your part in matching the furniture to their room colours. The toyboxes are also a big hit in the playroom. I truly believe you now have lifetime customers in my girls and in fact the whole family. We hope to contact you soon for more furniture for other parts of the house. Thank you Lesley and a big 'Thank You' to your team.
Dear Mrs Richardson,
We recently bought furniture for our son Jake's bedroom and I wanted to let you know how pleased we have been particularly with the service Chartley gave us. I am forever moaning about people not wanting to serve or 'can't be bothered' attitude, so dealing with you made a lovely change. Everyone really seemed to care about what they were doing and that we were happy with the products you provided. We shall definately recommend you.
Mrs K Longley
Dear Lesley, dear Fernando,
The furniture arrived safe here in Bickenbach and they are sooooooooooooo pretty. We have only put up the bed for the moment, because we must first build or buy a new house for the rest (well not only for the rest), but the bed is so pretty and I am always delighted when I see it and I'm happy that we bought it. Victoria loves her 'England Bed' as she calls it and really enjoys to sleep in it. Thanks for producing such wonderful furniture.
Best wishes from Germany,
Thank you very much for forwarding the 'photo's, they are lovely.
We would like to say thank you very much for supplying Mia's furniture. We are very pleased with it. It was a relief to find somewhere that could actually supply exactly what we wanted.
Dear Chartley Bedrooms,
I just wanted to write and thank you for Olivia's bed. We are all so delighted with it, and Olivia just loves it. She's our little princess and looks so snug. We were so thrilled with the artwork and will be back for additions to the bedroom in the new year.
Attached is a picture of Olivia asleep. She put herself to bed with chocolate around her face.
Mary Thorogood (Grandmother)
Kerry Jenkins (Mother)
I've been half dreading Poppy's furniture turning up. I thought what if it's totally over the top and I hate it. But when it arrived today, I could have cried, it's absolutely beautiful!!
Even after a busy day at our new house, and knowing Poppy will wake me up every couple of hours for a feed, I had to quickly sit down and say a big 'THANK YOU' to you. Your understanding of what l wanted was impeccable.
I was nervous about the artwork but your probing really paid off, and we got just what we wanted (oh except you said the fairies would all have long hair, and most of them have short!). The furniture is beautifully made, the workmanship is excellent.
Then onto delivery and installation. The two men put sheets down in the hall, took their shoes off and on each time they went outside and vacuumed up after themselves, and were generally very polite and considerate.
Lesley, in short you should be very proud of yourself and your team, you are an exceptional British company. Please do pass on my sincere thanks to the people who made and painted Poppy's furniture - I only hope Poppy will appreciate it when she grows up as much as we do!!
Many, many thanks; If I am ever lucky enough to have another baby, you'll have a tough act to follow!
From Jill Collier
Dear Lesley & Team,
We would just like to forward our thanks for the beautifully painted furniture, delivered to Kevin and Tina, in Shoreham. Please pass on our delight to your Teddy Bear designer. Nursery is now complete and looks stunning.
Many thanks to you all,
Kevin and Tina xxx
Dear Lesley & Fernando,
Just to let you know I am so delighted with my fitted bedroom furniture. The design and finish on the furniture was excellent, when I walk into the room now, it just looks so luxurious. I am so pleased with everything, I will recommend you to all my family and friends when they are talking of having new bedroom furniture.
Just to say a big THANK YOU for my daughter's dressing table... she loved it!!! It was a fab surprise. She spent her birthday sorting out the draws with all her bits!!! We had some peace and quiet for a change!!! You have all been great, especially Lesley who is always more than helpful.
Bev and Paul Clark
P.S I will email you the photos of her room soon x
I wanted to say a really big thank you to you and all your team for a second
to none service.
From your visit to my home to advise us on what would be best for my
children's rooms, both in design AND cost, to the fitting of my finished
Also the after sales service, when you personally come back to my home to
repair a scratch my daughter made on her NEW wardrobe!!
Both my children and I love our bespoke wardrobes, shoe cupboard and bedside
draws and will use and recommend Chartley Bedrooms in future.