Company terms are usually 50% deposit on order with balance payable BEFORE delivery/collection. All delivery monies are paid to the company that deliver direct - NOT to Chartley. Cancellations/alterations are not accepted after 7 days. Cancellations after 7 days no refunds are permitted - furniture will be manufactured to the value of monies paid. By placing an order with us, you are accepting these company terms. Please call us if you require any further clarification 01959 533676.
CANCELLATIONS, REFUNDS & RETURNS. For sales online to private customers via the Chartley Bedrooms website and orders taken by telephone or any other distance method, the Customer may, under certain circumstances, have a right to cancel under the Consumer Protection (Distance Selling) Regulations 2000. If the goods are stock items and NOT bespoke or specially made to order, then the Customer can cancel the order and return goods to Chartley within 7 working days starting from the day of receipt. Goods must be returned to Chartley at the Customer’s own expense - and be unused and undamaged. The Customer shall be responsible for any damage caused in transit during return and should ensure adequate insurance. Upon safe receipt of the undamaged goods a refund will be issued to the Customer’s account - which will include the original cost of delivery. Customers wishing to return items must immediately notify us by telephone on the delivery day and then in writing by e-mail to email@example.com.
The above right to cancel does NOT apply to any goods made to the customer’s specifications or bespoke items. This will include base and trim colours as well as all specially chosen hand painted artistwork. All of Chartley’s goods can be personalised or are bespoke so please ensure the goods ordered are suitable for your requirements.
If any items purchased, stock or bespoke, are damaged or faulty the Customer must notify us immediately so that we may investigate and attempt to remedy the situation in accordance with the Sale of Goods Act and without affecting your statutory rights. Items on sale or showroom stock items or re-cycled items are non refundable.
Consumer Protection (Distance Selling) Regulations 2000
Sale of Goods Act (1979)
COPYRIGHT & INTELLECTUAL PROPERTY. All Chartley designs and artwork are the property of Chartley Furniture Design Limited. Any infringement /copying will be dealt with accordingly. We are members of ACID – Anti Copying In Design.