Terms & Conditions

Last updated 24 May 2018

Company terms are 50% deposit on order with balance payable (cleared funds) BEFORE collection/delivery. Any delivery monies are paid to the courier direct - NOT to Chartley.

For customers requiring delivery, our preferred courier is Luke couriers. Orders are usually dispatched within 4-6 weeks of order confirmation, unless otherwise advised.

Customer collections are only available when booked in advance from our Newington Workshops (Monday-Friday 07:00-16:00). If you are collecting, items are NOT wrapped or boxed - you will need to bring your own protective wrapping, e.g. blankes/bubble-wrap, etc. Please also ensure you have the correct size of vehicle for the item(s) you are collecting. Full payment (cleared funds) is required BEFORE collection.

Cancellations are not accepted after 7 days. Refunds are not permitted for cancellations beyond 7 days - should these circumstances arise, furniture will be manufactured to the value of monies paid. For sales online to private customers via the Chartley Bedrooms website and orders taken by telephone or any other distance method, the Customer may, under certain circumstances, have a right to cancel under the Consumer Protection (Distance Selling) Regulations 2000. If the goods are stock items and NOT bespoke, personalised or specially made to order, the Customer can cancel the order and return goods to Chartley within 7 working days starting from the day of receipt. Goods must be returned to Chartley at the Customer’s own expense, be unused and undamaged. The Customer shall be responsible for any damage caused in transit during return and should ensure adequate insurance. Upon safe receipt of the undamaged goods to our workshops, a refund will be issued to the Customer’s account within 7 days, excluding any original delivery monies paid to couriers. Customers wishing to return items must immediately notify us by telephone on the delivery day and then in writing by e-mail to showroom@chartleybedrooms.co.uk.
The above right to cancel does NOT apply to any goods made to the customer’s specifications or bespoke items. This will include base and trim colours as well as all specially chosen hand painted artist work. All Chartley goods can be personalised or are bespoke so please ensure the goods ordered are suitable for your requirements.
If any items purchased, stock or bespoke, are damaged or faulty the Customer must notify us immediately so that we may investigate and attempt to remedy the situation in accordance with the Sale of Goods Act and without affecting your statutory rights. Showroom Ex-Display and Pre-Owned items are non refundable.

By placing an order with us, you are accepting all company terms. Please call us if you require any further clarification 01959 533676.

The Consumer Protection (Distance Selling) Regulations 2000 - Click Here
Sale of Goods Act 1979 - Click Here

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All Chartley designs and artwork are the property of Chartley Furniture Design Limited. Any infringement/copying will be dealt with accordingly.
We are members of ACID – Anti Copying In Design.

Showroom at Polhill Garden Centre TN14 7AD
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